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Apr 4, 20223 min read
Customer Success is not Account Management!
Originally published (Sept 19th 2017) Within the relatively new world of Customer Success there are a lot of opinions and thoughts around...
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Apr 4, 20222 min read
Measuring Net Revenue Retention
The new ‘North Star’ is apparently here. We no longer just want to look at new business revenue, upsells or churn going the other way. ...
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Apr 4, 20223 min read
Win - Win relationships always win
“I’ll get as much as I possibly can out of them”! Many years ago that was the phrase that really emphasised how much I love working with...
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Apr 4, 20222 min read
Disproportionate spending on New business vs Existing Revenue
We hear it time and time again that companies spend more on acquiring new customers than they do on their existing customer base. In...
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